Café Ciclista
Café Ciclista - кафе | прокат велосипедов | Спортивный массаж | тренировочные лагеря | Испания
Carretera de les Marines 16 Denia 03700 Alicante +34 965 789 289

FAQ


Do I need to leave a deposit when I collect the bike?

A cash deposit is not required for your bike hire, but you will be asked to provide your credit card details as a security deposit. You will need to leave a cash deposit if you have no credit card.

Where do I collect the bike(s)?

From our bike hire centre at Café Ciclista between 9:00 to 13:00 and 16:00 to 19 :00 (Monday – Saturday). Sunday collections and drop offs possible but must be arranged in advance.

Do you provide helmets and pedals?

We can, but these are not included with the rental bike price. The cost is 2 euros per day from one to four days and 10 euro five days or more. We strongly recommend, however, that you bring your own for safety’s sake and for a good fit. Due to the number of different pedals on the market we cannot guarantee to always have the pedals you use so, again, we recommend you bring your own. Please check at time of booking if you wish to rent pedals or helmet.

What about saddles?

The standard Focus saddle (Concept EX) is included in the price but if you have a particular preference (and many of us do), please bring your own with you and we can fit it.

What accessories do you provide with the bike?

The following accessories are included in the bike hire price for all bikes: basic computer, saddle bag with a spare inner tube and tyre levers, two water bottle cages and a small pump. You can choose to mount your own computer such as a Garmin. We can also sell CO2 cannisters if you prefer to use them.

What chainsets do the bikes have?

They all have a standard Shimano compact 50-34 chainset with 11-28 rear cassette.

What do I have to bring?

Your shoes are a must, and we strongly recommend your own helmet and pedals too although we can provide these if reserved in advance.

Who is responsible for the bikes if they are damaged or stolen?

You are responsible for the bikes you rent as you would be with any vehicle you rent. You should let us know immediately if the bike is damaged or stolen. In both cases you are responsible for the wholesale price of the bike (approx 1000-1200 euros).

Do you offer insurance?

Insurance is available, but just to cover damage to the bike. If it is lost or stolen you are not covered. This is an option that you can choose when filling up the online booking form. The cost is 4 euros per day or 20 euros per week.

What are your Cancellation policies?

Cancellations made up until 30 days before the first rental day: A full refund will be given. Cancellations made between 29 days up until 15 days before the first rental day: a refund of 50% of the amount paid will be given. Cancellations made between 14 days up until 7 days before the first rental day: a refund of 20% of the amount paid will be given. Cancellations within 7 days before the first rental day: The full amount of the rental is payable and no refunds will be given.

When do I have to pay for the booking?

Payment for the full period of the hire becomes due upon signing the reservation form or in clicking to proceed with the reservation online on our website. If the payment is not received within 72 hours, your reservation will be cancelled automatically.

How can I pay the booking?

When you book online you can pay by credit card, Paypal or bank transfer. You can also pay with credit card or cash at our premises in Denia.

When is the reservation confirmed if I have chosen the payment by bank transfer?

You must send a bank transfer receipt to us by email. Your reservation will not be confirmed until we have the payment in our bank account and will be cancelled if not received within 72 hours.

Is there are a group to join for a ride?

There are local group rides that leave from Café Ciclista throughout the week. Times, distances and speed vary so please ask when you arrive here. You can also opt to book a guide for daily rides and we can help you put together a personalized training plan for the week with 1-2-1 guiding (available for groups too).

Cost for one person is 45 euros for a ride of approx 4 hours (100 kms) or 80 euros for 2-3 people. 10 euros per hour extra for longer rides Please ask for larger group rates if there are more than three riders in your party.

Do I have to clean the bike before I return it?

No, we do it ourselves. Every bike is checked and hand washed with water and plenty of soap taking extra special care with the handlebars and saddle so that when you receive your bike it will be in pristine working condition.